Shipping policy

Shipping Policy

Orders are processed within 1-3 business days after payment is received.

Shipping times vary depending on the product, destination, and fulfillment location. Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for shipping delays caused by carriers, customs processing, weather, supply chain disruptions, or other events outside our control.

Tracking information will be provided where available once the order has shipped.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not responsible for lost, delayed, or misdelivered shipments resulting from incorrect address information.

Orders cannot be canceled after they have been processed or shipped.

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer unless otherwise clearly stated.

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at contact@felixnova.com with your order number and clear photos of the issue.

For any shipping-related questions, please contact us at contact@felixnova.com